Job Opportunities

Customer Success Executive

KEY DUTIES:

• Successfully manage and grow membership
• Drive a positive member journey
• Work proactively to identify and evaluate potential upsell or cross-sell opportunities through regular member interaction and relationship building activities
• Act as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the member
• Capture success plans through understanding member’s goals and objectives
• Participate in projects and initiatives that drive overall improvements
• Maintain a thorough understanding of the BESA Group products and services
• Build strong working relationships with key stakeholders in the organisation

For more information and to apply, click here

Business Development Manager - South

KEY DUTIES:

Reporting to the Membership Director, the post-holder’s key duties will include: -

• Provision of Membership services, engagement with a portfolio of existing members, retention and new member recruitment.
• Develop key relationships with identified major members, influential and core member companies and through this development, understand company hierarchies and disciplines and create campaign lead strategies to sell the Group benefits and products.
• Promote and support BESA training provision, nationally, in conjunction with the Marketing & Communications Team.
• Provide training advice for companies and provide feedback to BESA Academy and BESA on issues that may have an influence on National Training policies.
• Contribute to the accuracy of the prospective member database through consistent use of the CRM system of BESA.
• Provide a detailed monthly report to the Membership Director.
• Actively promote and generate qualified leads in support of the Associations commercial products.
• Coordinate with the Member Operations Manager and Customer Success Team consistently.
• Utilise the services of the marketing/events team, drawing on their expertise to deliver high quality local/regional meetings and other events providing added value for members and companies undertaking BESA apprenticeships.
• Where appropriate supply information to members to assist continuing compliance with BESA membership requirements and assist with non-conformances as appropriate.
• Actively generate opportunities and qualified leads for the Association’s commercial products leading to successful sales via the Association’s commercial divisions.
• Act on leads generated by the various stream’s incoming through BESA’s activities in a timely manner.
• Develop and maintain a Forecast and Business Plan gaining approval through BESA;
• Have an understanding of all BESA activities to sign post to members and BESA departments and commercial activities
• Manage BESA financial resources to the extent that is appropriate in support of National initiatives and activities.
• Promote benchmarking, best practice and associated BESA initiatives to members.
• Maintain regular contact with appropriate local media and in conjunction with head office staff, undertake lobbying activities in support of BESA policy objectives in all regions.
• Working with the Member Engagement Manager arrange and recruit for members to attend regional and national meetings; both online and face to face, when permitted.
• You will be required to follow the set pattern for regional meetings and forums as defined in the strategy.
• Identify and visit regularly all Consultants involved with Mechanical design and specifications within the agreed geographical location, profile each to identify key influencer's, principles, and specification writers with whom relationships must be established.
• Identify and visit Key End Users and Clients, Main Contractors and Specifying Contractors to present the benefits of specifying BESA members or as a minimum the selection of suitably accredited and regularly audited quality mechanical contractors on their projects.
• Construct and keep updated on the BESA CRM software a detailed prospect/project opportunity profile covering every BESA member specified project.
• Work closely with the BESA technical team to create opportunities for the adoption of BESA standards and specifications in the sector.
• Work closely with the SFG20 team to help promote and demonstrate the BESA Service and Facilities specifications and standard maintenance schedules.
• Create and facilitate networking opportunities for our members with main contractors, end users and national accounts to promote the selection of BESA members on new and refurbishment projects and facilities maintenance programmes.
• Provide regular reports and information to the Functional Directors on the state of the market and progress and achievement of the specification of BESA membership on projects and with end users.

For more information and to apply click here

HVACR Auditor – Sub – Contract

ABOUT THIS ROLE:

To carry out audits of our scheme members BESCA required to have a team of qualified, technically experienced auditors and we are seeking candidates to join our team on a sub-contract basis. The role encompasses the provision of technical auditing for all schemes within BESCA’s management. 

The auditor will perform review of quality management systems and technical evaluation of completed installation works.  The auditor will ensure completion of all assigned work and relevant documentation in accordance with required procedures and standards to fulfil expectations for efficient auditing and accurate reporting.

For more information and to apply click here

SFG20 Client Solutions Project Manager

ABOUT THIS ROLE:

Reporting to the Head of Business - SFG20, the Client Solutions Project Manager is responsible for the management of client SFG Solutions projects, which typically are consultancy projects for large clients. This role is the primary contact and liaison for SFG solution clients and co-ordinates delivery of SFG solution projects.

This role will require the post holder to produce project specifications and coordinate the delivery of client solution work directly as well as interface with both internal stakeholders and consultants/specialists for specific aspects. Responsibilities include the co-ordination and completion of projects on time, within budget and within scope.

For more information and to apply click here

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