IT Helpdesk - The BESA
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IT Helpdesk

Manager: IT Operations Manager

Office Location: Penrith

 

THE association

The Building Engineering Services Association (BESA) is the UK's leading trade organisation for building engineering services contractors – representing the interests of firms active in the design, installation, commissioning, maintenance, control and management of engineering systems and services in buildings that provides services to and represents the interests of 1,200 organisations.

BESA has a proud heritage, having been established in 1904, as the National Association of Master Heating and Domestic Engineers. BESA’s headquarters are in London, but we are active throughout the UK. We have a separate presence in Scotland, Wales and Northern Ireland, as well as eight regional offices across England. This regional presence facilitates member networking and sharing of best practice, business opportunities and advice on local and national developments.

BESA's group of companies offer a vast range of services, all developed with the needs of businesses operating in the building engineering services sector in mind.

Through its Welplan Ltd. subsidiary, BESA is a Gold Partner of the Microsoft Partner Network, maintaining a range of competencies.  It is also an Organisational Member of the BCS – The Chartered Institute for IT.

 

THE IT department

The IT Department provides bespoke solutions and support to the BESA Group and to their external customers.

The range of solutions and infrastructure cover:

  • On-premise solutions and inter-site networking and telephony
  • Office365
  • Microsoft Azure

THE ROLE OF THE IT helpdesk

In this role you will be providing 1st/2nd tier support for end users on the IT Service Desk.



KEY DUTIES

Liaising with third party support companies and suppliers

First line help desk support which will include:

Answering, logging and prioritising IT Service Desk calls

Providing 1st/2nd tier support for common and routine service request for the BESA Group and resolving incidents in line with Service Level Agreements

QUALIFICATION, KNOWLEDGE & EXPERIENCE

ESSENTIAL

A detailed understanding and experience of:

A good working knowledge of IT Systems and Microsoft Applications

 

DESIRABLE

Knowledge or experience of:

Microsoft technologies

IT hardware

Microsoft Client operating systems and applications

Microsoft server technologies



general skills & abilities

ESSENTIAL

  • Must be a team player who effectively contributes to team success and is able to work both collaboratively and independently
  • Excellent customer services skills and telephone manner
  • Excellent written and verbal communication skills
  • Sound analytical and problem-solving abilities
  • Ability to work under pressure

 

other DUTIES

No job description can cover every issue which may arise within the post at various times. The post-holder is therefore expected to carry out other duties as required by your Line Managers from time to time which are broadly consistent with those in this document.

To apply for the position please email a covering letter and CV with current salary/salary expectation to recruitment@thebesa.com.

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