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Guidance on Customer Complaints Handling - BESA template

Managing complaints successfully is a way to improve the services and status of your business. An efficient procedure for handling customer complaints can avoid unnecessary - and potentially expensive - disputes.

Published: January 0001
Pages: 4
BESA Product Code: LC 59

Managing complaints successfully is a way to improve the services and status of your business. An efficient procedure for handling customer complaints can avoid unnecessary - and potentially expensive - disputes. It can minimise unproductive wasted staff time.
It will also assist in maintaining positive relationships with your customers, and so will encourage repeat business.
The procedures need not be cumbersome and bureaucratic - and they should be appropriate to the size and complexity of your business. The type of complaints procedure needed will vary from business to business. While smaller members may not have the same resources to devote to handling complaints as larger members, they too will find that there are commercial benefits to be gained from dealing effectively and efficiently with any complaints that may arise.

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