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Mystery Shopper Scheme

This guide is to help you to understand the requirements by the Government and the Scheme called Mystery Shopper Service, which were introduced to tackle unfair public sector procurement practice.

Published: May 2019
Pages: 5
BESA Product Code: LC 16

The Mystery Shopper Scheme was established as a tool for suppliers to the public sector to voice concerns over poor procurement practice experience. Small and Medium Enterprises have been noted in particular as making use of the scheme which provides a clear, direct and non-legal route for suppliers to make complaints within 2 years of the poor procurement practice experience. The Crown Commercial Service (CCS) has been publishing Mystery Shopper scheme results every fortnight since 2011. Over the years since first results, progress can now be checked and trends identified over the course of the scheme. 1

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