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Compliments & Complaints Procedure

Here at BESA Academy, we want everyone to be happy and satisfied with the services we provide. We are dedicated to meeting all of our customer's expectations whilst monitoring and evaluating performance against the stated standards. However, we understand there may be occasions when service levels may not meet the full requirements.

If you would like to proceed with an official complaint please see our Handling of Complaints Procedure Policy below.

BESA Training Handling of Complaints Procedure Policy

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