BESA Academy Onboarding
Onboarding Process
Before you can take your online assessment, you need to complete a quick onboarding process. This creates your profile in our proctoring system and verifies your identity. The process takes around five minutes to complete.
What You'll Need
A valid photo ID. Accepted forms of ID include:
- Student photo ID
- Government issued driving licence
- Passport
- National identification card
What Happens During Onboarding
You'll be asked to capture two scans using your webcam:
- A photo of your face
- A photo of your valid ID
Before You Can Start Your Assessment
Your onboarding profile must be approved. You'll see your status change to 'Passed' once this is complete.
Important: Approval can take between 4 to 8 hours. We recommend completing your onboarding well before you plan to take your assessment.
Need Help?
If you experience technical issues during onboarding, contact our support team:
Email: academy@thebesa.com
Phone: 0800 917 8419
Monday to Friday, 9am to 5pm
What Is Proctoring?
Proctoring is an online supervision system that monitors you during online assessments. It ensures the integrity of BESA Academy certifications by:
- Verifying your identity before the assessment begins
- Recording your assessment session via webcam to detect any irregular behaviour
This process protects the credibility of your BESA qualification across the building services industry.
For More Information
Read our full proctoring guidance for step by step instructions on completing your onboarding and taking proctored assessments.
Equipment Requirements
You will need the following equipment to undertake the assessment online:
- Laptop and PC with webcam and microphone
- Wi-Fi connection
- Suitable test environment (quiet room with no distractions)
Technical Specifications
- Operating system: MAC: macOS Sierra 10.12 or higher, PC: Windows 7, 8, or higher
- Processer/RAM: MAC: Intel/AMD Processor, 8 GB RAM, PC: Dual-core 2.4 Ghz CPU, 8 GB RAM or better
- Required web browsers: Mozilla Firefox v20.0 or higher Google Chrome v25.0 or higher
- Plug-ins: JavaScript enabled and third party cookies enabled
- Camera resolution: 800 x 600 resolution or better
- Internet connection: Cable modem, DSL or better (300kbps download, 250 kbps upload)
How To Setup A Proper Testing Environment
- Use a private area or room which is well lit – with no one near you
- Turn off all noise making devices including mobiles and ensure windows are closed to prevent noise from outside
- Sit directly in front of your webcam and ensure your face is clearly visible
- Close irrelevant tabs and windows on your computer
Test Guidelines
- Have your photo ID ready
- No short breaks
- No smoking/vaping
- Only one keyboard, mouse and monitor
- Food or drinks not allowed
- Assessment is timed
- Personal items not allowed
- Dress appropriately
Your Certificate
You can download your certificate once you have successfully completed the assessment and your proctoring session has been reviewed. This process usually takes up to three working days.
If You Haven't Received Your Certificate
If it has been longer than three working days, please contact the Academy team:
Email: academy@thebesa.com
Phone: 0800 917 8419
Monday to Friday, 9am to 5pm
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